Frequently Asked Questions
- How Do I Know What Services I Need?
Generally, your primary care physician will provide a doctor’s order to receive home health care services. A licensed nurse from the home health agency, the doctor, the client patient, and the agency, collaboratively, will assess the needs and desires of the patient and determine what services are essential.
- Is the Service Agreement Long Term?
No. There are no long-term commitments or contract required in Home Health Care. Clients’ needs change and every service agreement has to be flexible to be responsive to those needs. Although E&S will make every effort to implement a change in service quickly, we require you to give us 72 hours notice when you need to make a change in or cancel service. There is no long-term commitment or contract required.
- Do I Need to Sign A Contract?
Yes, a service agreement is composed that clearly specifies the services you have decided to enlist E&S to provide at our initial assessment meeting. This service agreement provides you with an outline of the services you have selected and we have promised to provide. This written agreement is a way to ensure that all parties have a clear understanding of the care services that E&S will be providing.
- Are you Licensed by the State of New Jersey as a Health Care Services Firm?
Yes, E&S Home Care Solutions is licensed as a health care services firm, meeting the New Jersey’s requirements for home health care agencies.
- Do you Provide RN Supervision? How Often?
Each patient and his or her family will meet with a Registered Nurse who will set up an individualized Care Plan according to the patient’s needs and desires. This RN will also set up an HHA activity sheet to implement the plan of care. E&S Home Care Solutions then assigns a registered nurse superior who will conduct case monitoring visits in the patients home every 60 days or more often, if the patient’s condition warrants it, to evaluate the status of the patient, case monitoring visits may be conducted more often based on contractual agreements, such as Medicaid or private insurance.
- Are Your Employees Bonded and Covered by Professional Liability Insurance?
Yes, all of our employees are individually insured through our professional liability insurance policy and are fully bonded.
- Are Your Home Health Aides (HHA) Screened and Certified?
Yes. E&S Home Care has rigorously conducted interviews and checked references on each Aide on staff. Additionally, E&S only hires Aides that have been certified by the NJ Board of Nursing, which, in turn, conducts its own extensive state and federal criminal background checks, with fingerprinting, as part of the process of granting certification. Since E&S Home Care Solutions is approved and regulated by the state of New Jersey to provide training and certification of CHHAs, we spend 76 hours with each student and the best students become candidates for employment with E&S. E&S takes the time to see each applicant demonstrate his or her skills, abilities, compassion, composure, and intrinsic integrity. No matter how stringent another agency’s hiring process may be E&S is more thorough.
- What Does the Aide do in the Event of an Emergency?
A Certified Home Health Aide is trained and qualified to make a judgment call about whom to contact: the family, a doctor or 911. E&S Home Care Solutions requires its Aides to notify the managing supervisor after an emergency call is made.
- Why Home Health Care? Why Would I Need Live-In Care?
Home health care provides a more cost-effective alternative to hospital or institutional care in many situations. Most people prefer the comfort of familiar surroundings. In fact, studies have shown that patients thrive better at home, both physically and psychologically. When a patient needs care around the clock, having a certified health provider live-in provides continuity of care and peace-of-mind for the patient and family.
- What Exactly is Home Health Care?
Home Health Care refers to the wide range of services provided to children, adult, or elderly patients in the comfort of their own home. Ideally, licensed professionals provide home health services. This Care Team works together to create and implement an individualized plan of care that is responsive to the needs and desires of the patient and his or her family. Home Health Care includes comprehensive medical, therapeutic, personal and homemaking services.